Customer Service Management (CSM)

Sunshine Skill’s Customer Service Management (CSM) training program gives professionals the tools they need to improve the caliber of customer care. Advanced communication tactics, efficient service strategies, and best practices are all covered in this course. Participants will learn how to provide outstanding customer service, quickly address problems, and cultivate a sense of loyalty and pleasure among customers. Learners will acquire insights into effectively managing service operations and fostering good customer connections through interactive courses and real-world scenarios. Professionals will be well-equipped to raise the bar for customer service at the end of the course, which will benefit both customer retention and overall business success.

Duration: 5 Days